Returns & Exchanges
We are sure that you will love your purchase from Oh Deer Gifts however, if you do change your mind, we will exchange it for a gift card of equal value. It must be returned to the store in original condition with all packaging and labels intact, along with proof of purchase (receipt) within 10 days of purchase.
Please note that we do not offer refunds if you have changed your mind.
We cannot exchange the following:
- soap, grooming, beauty, & personal care products
- sale items
- items not in original condition or packaging
- items returned to store 10 days after original purchase
If there is a fault with your item, then please contact us as soon as you discover the fault so that we may assess the situation, either byemail at firstname.lastname@example.org or by visiting the store where you purchased the item.
Once we have assessed the situation we will repair, replace, or refund the item, at our discretion as per the Consumer Guarantees Act. Please do not return an item to us unless you have discussed with us first by either email or in store.
Should your order arrive faulty or damaged, please contact us via e-mail email@example.com three days of receiving your item, including a photo if the fault is visible.It may be necessary for the item to be returned for assessment.If this is the case, we will arrange and pay for a courier to collect the item from a place that is convenient for you. If a replacement is available it will be sent out to you at no charge.